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Terms & Conditions

Terms & Conditions

Last updated: February 15, 2026

Welcome to FlowRight. By accessing and using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

These terms apply to all visitors, users, and customers who access or use our service. By using our website, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Products & Services

FlowRight specializes in:

  • Faucet water filters and purification systems
  • Replacement filter cartridges and components
  • Water quality improvement solutions for home use

We reserve the right to modify, discontinue, or update products at any time without prior notice. Product images and descriptions are provided for reference and may vary slightly from the actual product.

3. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Shop Pay
  • Other payment methods as displayed at checkout

Prices are subject to change without notice. The price charged will be the price displayed at the time of purchase. We reserve the right to refuse or cancel any order for any reason, including pricing errors.

4. Order Processing & Fulfillment

FlowRight is committed to fast and reliable service:

  • Same-day fulfillment: Orders placed before our cut-off time are processed and dispatched the same business day
  • Order confirmation: You will receive an email confirmation once your order is placed and another when it ships
  • Tracking information: A tracking number will be provided for all shipments

Please ensure your shipping address is accurate. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.

5. Shipping & Delivery

We offer shipping options to suit your needs:

  • Standard shipping: Estimated delivery within 7-14 business days
  • Express shipping: Estimated delivery within 2-5 business days

Delivery times are estimates and may vary based on location and carrier performance. FlowRight is not liable for delays caused by shipping carriers, customs, or events beyond our control.

6. Returns & Refunds

Please refer to our Returns & Shipping Policy for detailed information about our return process, eligibility, and refund timelines.

7. Product Warranty & Liability

FlowRight products are designed for home water filtration use. While we stand behind the quality of our products, we make no warranties or representations regarding their suitability for specific water conditions or health outcomes. Customers are responsible for ensuring products meet their individual needs.

Our liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from product use.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and product descriptions, is the property of FlowRight and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

9. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by law, FlowRight shall not be liable for any damages, losses, or expenses arising from:

  • Use or inability to use our products
  • Errors or omissions in product information
  • Unauthorized access to or alteration of your data
  • Delays or failures in delivery
  • Any other matter relating to our service

11. Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Australia.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of our website following any changes constitutes acceptance of the revised terms.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

FlowRight

Email: support@flowrightco.com



By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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